Terms and Conditions

Purchase rules

  • The Customer’s order is made by the Customer on the Website or with the help of a customer service specialist.
  • When placing an order independently or with the help of customer service specialists, the Client agrees to transfer to the Seller and processing by the Seller of his personal data and information on the Order or Orders, and also agrees to comply with the Terms of Sale of goods by filling in the columns in the appropriate columns when placing an Order on the Site.
  • When placing an order from Europe and the CIS countries and some other countries, the order value does not include taxes and customs duties. The client pays for them additionally upon receipt of the order. 
  • After placing the Order, the Client receives to the e-mail address indicated by him information about the parameters of his Order, indicating the cost of goods, delivery and other services (in cases where these services are paid for).
  • The order is considered accepted for execution after the Client receives an e-mail to the e-mail address indicated in the registration form, with confirmation of the fact of acceptance of the Order. 
  • After placing the Order, the Buyer is provided with information on the date of delivery of the Order to the Client. The specified date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.

Payment for goods

  • The Client places an Order on his own through the Website or through the Customer Center (by phone) + 971547944997.
  • The Buyer makes 100% prepayment of the cost of the Goods.
  • When placing an order through the website: The Buyer makes 100% prepayment of the cost of the Goods online. After that, the Seller sends to the Buyer an order confirmation with information about the Goods, other order parameters (the cost of goods, delivery and other services, in cases where these services are paid for) to the e-mail address indicated by him (hereinafter – Order Confirmation).
  • When placing an order through the Customer Center (by phone): + 971547944997.
    The Customer Center issues an order and sends the Buyer to the e-mail address indicated by him an order with information about the Goods, an invoice.
    The invoice issued by the Seller contains the due date. In case of payment later than this period, the Seller does not guarantee the availability of the Goods or its value. The link to the bank’s payment page is valid for the time specified in the letter containing the corresponding link.
    After receipt of payment, the Seller sends the Order Confirmation to the Buyer to the e-mail address indicated by him.
  • In the event of additional, unforeseen (exceeding the standard cost of delivery of the Goods across the territory of the United Arab Emirates) costs of delivery, customs clearance of the Goods, including taxes, customs duties, the seller notifies the Client of such additional costs and their amount within two days. The client has the right to pay such additional costs or refuse the order.
  • Payment is made by the Buyer by paying by credit card through the online cashier (order through the website). If it is impossible to pay with a bank card, payment is made by wire transfer of funds to the Seller’s bank account. Payment in cash or through payment terminals using alternative means of payment is not provided.
    Types of bank cards accepted for payment: Visa, MasterCard, American Express, Maestro, JCB cards.
  • Payment is made in US Dollars or U.A.E. dirhams. An additional write-off of funds by the payment system for currency conversion is possible.
  • The moment of concluding a retail sale and purchase agreement and its entry into force is the Buyer’s payment for the Goods and the receipt of funds to the Seller’s account, which is at the same time the moment the Seller receives a message about the Buyer’s intention to purchase the Goods. The Buyer’s payment is a confirmation of his agreement with the Offer, the payment procedure, the terms of delivery and return of the Goods, as well as confirmation that the specified properties of the Goods correspond to his order.
  • The Seller does not collect or save the Buyer’s payment information (including bank card number, bank card issuing bank, its expiration date, secret code, etc.).
  • The Seller reserves the right to cancel the Order at the Order Confirmation stage.
  • The Seller reserves the right to agree, clarify the Order data with the Client by phone. If it is impossible to contact the Client within 2 (two) days, the Order made by the Client is canceled, the funds are returned by the Seller according to the bank details from which the payment was made.
  • The delivery date of the Order is indicated in the Order Confirmation. The date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required to process and deliver the Order.
  • In the absence of the ordered goods in whole or in part at the Seller’s warehouse, the Seller contacts the Buyer in the ways specified when placing the Order.
    The Buyer informs the Seller either of his consent to accept the Goods in a different quantity or to cancel the Order.
    If it is impossible to contact the Client, there is no response from the Client within 2 (two) days, the Order may be canceled in full by the Seller, about which the Seller sends an e-mail to the address of the Client specified during registration.
    The funds are returned by the Seller according to the bank details from which the payment was made.
  • The Seller has the right to unilaterally change the price of the Goods before the Order Confirmation.
  • The Seller has the right to cancel the Order if there are doubts about their authenticity.
  • The Seller has the right to cancel the Order for the reasons indicated above, or without giving reasons.
    The funds are returned by the Seller according to the bank details from which the payment was made.

Purchese return

  • The conditions describe the procedure for returning the Goods purchased on the Site.
    The return of the Goods purchased in retail stores is carried out in a different manner.
  • The Buyer has the right to refuse the Goods at any time before its transfer, at the time of the transfer of the goods by the courier and after its transfer – within 7 calendar days.
  • The return of the Goods of good quality is possible if its presentation, seals, factory labels, original packaging, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
  • If there is a dispute about the reasons for the defects, the fact of the use of the goods and the safety of its presentation, an independent examination of the goods will be carried out.
  • The buyer does not have the right to refuse goods of proper quality, having individually defined properties.
  • Return of goods of inadequate quality is possible within the time frame and in the manner prescribed by the legislation of the United Arab Emirates.
  • The refund of the amount paid by the Buyer is carried out in the same way in which the payment for the Goods was made, no later than 10 (ten) days from the date the Buyer submits the corresponding request. The date when the Buyer submits a claim for return is the date when the Seller received the returned Goods and confirms the safety of its presentation and consumer properties, and in the case of the return of the Goods of inadequate quality, the date of receipt of the Goods by the Seller, provided there is confirmation of its inadequate quality.
  • The return of the Goods (both of proper and inadequate quality) is carried out by submitting an application to the Seller’s Customer Center by phone: + 971547944997 or by e-mail: hala@hh-art.com.
    The client center submits an application for picking up the cargo to the representative of the Transport company DHL EXPRESS, who agrees with the client the date of arrival of the courier and other conditions. Contacting other transport companies does not guarantee the safety of the goods and their proper delivery. Using the services of other courier services, the Buyer is responsible for the proper fulfillment of obligations by such services and the safety of the goods.
    The application for the return of the Goods is filled out in the form provided by the Customer Center, in electronic form, or attached to the returned Goods, signed by the Buyer.
  • The Client returns the Product with all accessories and a complete set of accessories specified in the documentation for the Product. The returned Product must be packed in a way that ensures the safety of delivery.
  • In case of returning the goods of good quality, the costs of returning the goods are borne by the Buyer. In case of return of goods of inadequate quality, the Seller shall bear the costs of returning the goods.
  • The Seller returns the funds to the Buyer for withholding the cost of transporting the Goods of good quality. The representative of the transport company informs the client about the cost of transportation at the time of registration of the return.
  • A product of inadequate quality is a product that has defects and cannot ensure the performance of its functional qualities.
    The difference in design elements, decoration from those stated in the description on the site, the discrepancy in shades does not relate to a malfunction or non-functionality of the product.

Delivery of the goods

  • Delivery of goods is provided for the territory of the United Arab Emirates.
  • The Seller reserves the right to agree, clarify the Order data with the Client by phone. If it is impossible to contact the Client within 2 (two) days, the Order made by the Client is canceled, the funds are returned by the Seller according to the bank details from which the payment was made.
  • The delivery date of the Order is indicated in the Order Confirmation. The date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required to process and deliver the Order.
  • The Client undertakes to accept the Order within the agreed delivery time.
  • Delivery of the Goods is carried out by DHL EXPRESS by land, air, sea and river transport (hereinafter referred to as the Transport Company, Courier Service). The costs of the delivery of the Goods are borne by the Seller inside United Arab Emirates. The transfer of the Goods to the Transport Company for delivery to the Buyer is carried out only after the receipt of the full cost of the Goods to the Seller’s account.
  • At the request of the Buyer, delivery can be carried out to a third party (Recipient). The Buyer undertakes to inform the Seller about this at the time of ordering in the “Comments” column, indicating the full name, address, telephone number for communication.
  • Delivery of the Goods is carried out personally in the hands of the Buyer (Recipient) or a person authorized by him at the address indicated by the Buyer in the order.
    The representative of the Transport company contacts the Buyer (Recipient) to clarify the time of delivery of the Goods.
    The representative of the Transport Company has the right to consider the person who accepts the order on behalf of the Buyer (Recipient) at the specified address, duly authorized without providing a power of attorney and an identity document.
  • Upon receipt of the Goods, the Buyer (Recipient) has the right to open the parcel and check its contents. Fitting, as well as the return of the unsuitable Goods to the transport service employee are not provided.
  • Simultaneously with the transfer of the Goods, the representative of the transport company transmits an online check or other document confirming payment for the goods, a consignment note, all information about the goods, guarantees, a reminder for the care of the products (hereinafter referred to as the Product Information), Information on the procedure and timing of the return of the goods (hereinafter – Related documents) (may be packed with the Goods).
  • By signing the document on receipt of the Goods, the Buyer confirms the integrity of the packaging, the proper condition of the Goods, and receipt of the Related Documents.
  • In the absence of the Buyer, the Recipient, their representatives at the place of receipt of the Goods at the agreed time, refusal to deliver (before opening the package), the representative of the transport service returns the Goods to the Seller. The Seller returns to the Buyer the funds paid for the Goods minus the Seller’s expenses for the delivery and return of the Goods. Refunds are made no later than three banking days from the date of receipt of the returned Goods by the Seller.
  • Ownership of the Goods, the risk of accidental loss or damage passes to the Client at the time of acceptance of the Goods. Confirmation of the transfer of ownership of the Goods is the signature of the Client on the invoice issued by the Seller or the Courier Service.

Care

To keep your product in excellent condition for as long as possible, we recommend that you follow these guidelines for care:

  • Protect your product from moisture and high temperatures, do not leave it near a heating source or inside a car in summer.
  • If you are not using the product, store it in the soft case provided with the product at the time of purchase.
  • Do not store in high temperature, humidity, or unventilated areas.
  • Contact with damp hand skin, disinfectant, cream, water, perfumery, etc. stains may remain on the surface of genuine calfskin.
  • In case of moisture ingress, wipe the surface of the product with a light motion using a lint-free, light-colored, absorbent cloth. Never use thinner.